Frequently Asked Questions

Two plans. That is the whole menu. Residential is $49.99 a month for homes, apartments, RVs, and anywhere else you take it. Business is $129.99 a month and adds a static IP, priority support, and expedited replacement.

Compare them on the Residential Plan and Business Plan pages.

Your first month of service plus a $100 refundable modem deposit. Nothing else. Shipping is free, there is no activation fee, and there is no contract.

The full breakdown is on our Payments & Deposits page.

No, because there is no promotional period. The price you sign up at is the price you keep paying. If a plan price ever changes, you get an email before it applies.

We explain what that actually means on our No Contracts page.

Never. No Social Security number, no hard inquiry, no waiting around for approval. The $100 refundable deposit is the only qualification.

Read the whole thing on No Credit Checks.

Unlimited on both plans. Residential and Business.

Plan terms are written out in our Subscription Policy.

Yes. Month to month cuts both ways, so moving between Residential and Business is just a message to us.

Start at Support.

Card payments at checkout, with the current list kept in one place so it is never out of date here.

See Payments & Deposits.

Nationwide, wherever there is signal. There is no address eligibility check, so nobody gets to tell you your street is not serviceable.

The honest limits are spelled out on our Disclaimer.

Usually. We will not pretend to guarantee a specific building. Signal varies with location, terrain, building materials, weather, and how busy the network is.

If it does not work where you need it, cancel and send the modem back under our Refund Policy. We would rather refund you than argue with physics.

We buy wholesale network access from a national wireless carrier and resell internet under our own brand. We are an independent company, that carrier does not sell or support Beakom, and your agreement is with us.

That is stated plainly in our Legal Notice.

No. Wireless internet can be interrupted. Do not rely on it for medical monitoring, security systems, or anything where an outage could cause injury or loss.

This one matters, so we put it up front on our Disclaimer.

That is the entire point. Home, RV, job site, the lake house, your cousin's garage. Anywhere with signal.

See the Beakom Modem.

Free. No shipping fee, no handling fee, no surprise line item that appears on the last checkout screen.

See our Shipping Policy.

Addresses in the United States. The service itself works nationwide, wherever there is signal.

Details in the Shipping Policy.

Orders ship Monday through Friday. You get a tracking number by email when your modem leaves our hands, and your tracking link carries the current delivery estimate.

See our Shipping Policy.

Tell us right away. Before the order ships we fix it at no charge. After it ships, it depends on what the shipping carrier allows.

Start at Support.

Tell us and we send a replacement. Your $100 deposit is not affected by anything that happens in transit.

Start at Support.

The modem with the SIM card already inserted and activated to your plan, a charger, and a prepaid return label for whenever you are done.

The full list is in our Shipping Policy.

Turn it on near a window, connect your devices, done. No technician, no appointment, no four hour window where you cannot leave the house.

See the Beakom Modem.

At home, yes, leave it on the charger. It's designed to stay there. On the road, the battery runs it for hours between charges.

No, and that is on purpose. The modem stays Beakom property and is free to use for as long as you subscribe. That is exactly why the deposit exists instead of a credit check.

See Modem Deposit.

Because cancelling should be a five minute errand, not a phone call with someone reading a retention script at you. We also email you a fresh label when you cancel.

Details in our Refund Policy.

If it failed through no fault of yours, we replace it at no charge and your deposit is untouched. Send the old one back with the prepaid label we provide.

Start at Support.

Whenever you want. Month to month means no term, no early termination fee, and no penalty for leaving in week one instead of year five.

The cancellation steps are in our Refund Policy, and the no strings part is explained on No Contracts.

Monthly service fees are not refunded and there is no proration. Your service stays on until the end of the period you already paid for, so you get what you bought.

See our Refund Policy.

Send the modem back within 30 days of cancelling using the prepaid label. We refund the full $100 to your original payment method within 10 business days of it arriving.

See Payments & Deposits.

Scratches, scuffs, and light marks are fine. We expect a modem to look like it lived somewhere. Cracked, water damaged, or missing parts is a different story.

The standard is written out in our Refund Policy.

If it does not reach us within 30 days of cancellation, or it arrives outside the working condition standard, we bill $150 to the card on file to cover the replacement. We disclose that before you buy, at checkout, and on every receipt.

See Modem Deposit.

Yes. That is what the deposit structure is for. Cancel, return the modem, get your $100 back.

See our Refund Policy.

A person reads every message, not a bot with a template library. Include the name and email on your account so we can find your order.

Start at Support.

Start with the basics: power cycle the modem, then try it near a window. If that does not do it, we will.

Start at Support.

A small company in Waco, Texas selling internet without the big telecom playbook. No install windows, no bundle traps, no credit checks.

More on our About page.

All of it is public. Our Terms of Service covers the agreement, and our Privacy Policy covers what we collect, who sees it, and the choices you have.

We aim for WCAG 2.1 Level AA and we are still working at it. If something on this site blocks you, tell us and we will fix it.

See our Accessibility Statement.

We write about no credit check internet, staying online in an RV, getting a job site connected, and moving without losing your internet.

Read them on News.