Payment Policy ⁰

Effective date: September 13, 2026

The short version

We don't check your credit. We hold $100 and give it back when you send the modem home.

What you pay at checkout

Your first month of service: $49.99 for Residential or $129.99 for Business.
A $100 refundable modem deposit.
Nothing else. Shipping is free, there is no activation fee, and there is no contract. See our Shipping Policy.

Plan details are in our Subscription Policy.

No credit check

The $100 deposit is the only qualification for service. We do not run a credit check, a soft pull, or an address eligibility check. If you have a shipping address in the United States and a valid payment method, you qualify.

Payment methods

We accept the payment methods shown at checkout. Your payment method is stored securely by our payment processor. We never see or store your full card number. See our Privacy Policy.

Recurring billing

Your plan renews automatically each month on your billing date.
Your billing date and your payment method are shown in the Customer Center.
We email a receipt for every charge.
There is no promotional period, so there is no rate that expires.

Failed payments

If a charge fails, we retry it and email you. Update your payment method in the Customer Center to keep service running. Service may be suspended until the balance is paid.

How the deposit works

We collect $100 at checkout and hold it for as long as you subscribe.
It is a deposit, not a fee. It is not applied to your monthly bill.
When you cancel, return the modem within 30 days using the prepaid label included in the box and emailed to you on cancellation.
We refund the full $100 to your original payment method within 10 business days of receiving the modem.
Cosmetic wear is fine. A modem that is cracked, water damaged, or missing parts is not a returned modem, and the deposit is not refunded.

The $150 unreturned modem charge

If the modem is not returned within 30 days of cancellation, or comes back damaged, we bill $150 to the card on file. This covers the cost of replacing the modem. We disclose this charge before purchase, at checkout, and on every receipt. Full return terms are in our Refund Policy.

Service fees are not refunded

Monthly service is billed in advance and is not refunded. When you cancel, you keep service through the end of the period you already paid for. Cancel any time from the Customer Center.

Billing questions and disputes

If a charge looks wrong, contact us before opening a dispute with your bank. We review every case and respond. Reach us through our Support page or our Contact Information.