Shipping policy

Effective date: September 13, 2026

Shipping is free

Every order ships free. No shipping fees, no handling fees, no surprise line items at checkout.

Where we ship

We ship to addresses in the United States. Service works nationwide, wherever there's signal. See our Coverage page.

When we ship

Orders ship Monday through Friday.
You receive a tracking number by email when your modem leaves our hands.
Check delivery status any time at Track Order. Enter your order number and email.
Delivery time depends on the shipping carrier and your location. Your tracking link shows the current estimate.

What's in the box

Your modem, with the SIM card already inserted and activated to your plan
Power adapter
A prepaid return label for when you cancel

Plug the modem in and you're online. No technician, no appointment. See How it Works.

Wrong address

Contact us right away if your shipping address is wrong. Before the order ships, we fix it at no charge. After it ships, changes depend on what the shipping carrier allows.

Lost or damaged in transit

If Track Order shows your package is lost, or the modem arrives damaged, contact us. We send a replacement. Your $100 deposit is not affected by shipping damage.

The modem stays ours

The modem is Beakom property. You use it free for as long as you subscribe. When you cancel, send it back with the prepaid label. Full details are in our Refund Policy and on our Payments & Deposits page.

Questions

Visit our Support page or see our Contact Information.