Contact information

Beakom LLC 502 Austin Ave, Waco, TX 76701

Phone: (254) 244-0300 Email: help@beakom.com Hours: Monday through Friday

What we can help with

• Orders, shipping, and tracking
• Billing, plan changes, and cancellations
• Modem returns and deposit refunds
• Getting your modem online
• Privacy requests and accessibility feedback

Email is the fastest way to reach us. Include the name and email on your account so we can find your order.

Before you write

• Check where your modem is at Track Order.
• Manage your plan, payment method, and cancellation in the Customer Center.
• Common questions are answered on our FAQs page.
• Setup help and troubleshooting live on our Support page.